Retail Associate

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate will perform a range of functions in all areas of the Store as business needs require and may be requested to perform additional tasks in specific situations.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment, keeping egress clear and reporting unsafe conditions.
• Treats all customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists customers – is register‑trained, helps with merchandise, and answers questions politely and knowledgeably.
• Provides prompt and efficient responses to customers, handling issues courteously and involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the company’s dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with a sense of urgency and merchandises all items per best practice.
• Understands Loss Prevention awareness, the Shortage Highway, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies and cash handling procedures accurately.
• Demonstrates a sense of urgency to maximize productivity by executing best practices and minimizing workflow steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work stockroom shifts may push, pull, and lift more than 20 pounds.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience and are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy), veteran status, marital status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.