Store Manager, Retail & Store Manager

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth.

Ross focuses on delivering high‑quality, on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience for customers.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve the hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Responsible for all aspects of the store’s operations. Lead the entire operation of the store to ensure that company standards and best practices are consistently met. Staff, train and develop the leadership team to deliver desired sales and profit results while maintaining a friendly, easy‑to‑shop environment. Recruit, train and develop associates. Manage the operations of the stockroom, front end, and sales floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manage expenses through execution of best practices and productivity.

• General Operating Requirements
  • Lead all company best practices and maximize productivity by minimizing steps and touches while working.
  • Analyze store reports to evaluate controllable expenses and overall store performance.
  • Address any variance to company standards with an appropriate action plan, partnering with the District Manager as needed.
  • Ensure proper scheduling of associates to meet business objectives.
  • Accept special assignments as directed by leadership.
  • Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Organizational Development
  • Recruit, hire, train and develop assistant managers, area supervisors and non‑exempt associates.
  • Through selection, training and motivation, strive to reduce store turnover. Utilize and promote all retention tools including incentive programs, recognition opportunities, contests and training. Ensure all required training courses are prioritized and completed in a timely manner.
  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
  • Ensure compliance with Ross personnel policies and procedures.
  • Manage associate relations issues, consulting with the District Manager as needed.
  • Ensure compliance with all state, local and federal regulations.
• Expense Control
  • Lead all expenditures to be within budget.
  • Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintaining a Safe & Secure Environment
  • Maintain adherence to company safety policies and ensure the safety of associates and customers.
  • Ensure all associates understand and can execute emergency operating procedures.
• Customer Service
  • Treat all customers, associates, and other leaders with respect.
  • Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
  • Execute customer service programs and merchandise presentation programs through associate training and program supervision.
  • Supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
• Personal and Store Brand
  • Lead all store associates in, and model, a professional appearance, in accordance with the company dress code. Reinforce the company dress code at all times.
  • Represent and support the company brand at all times.
  • Manage store to ensure a clean, neat, easy‑to‑shop environment.
  • Maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross associates.
• Merchandise Processing and In‑Store Marketing
  • Ensure recovery,…