Service Manager plus

Overview

Job Description:

Service Manager - $120K plus

We are seeking an experienced and skilled Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will have a strong leadership background, deep technical knowledge, exceptional problem-solving abilities, and excellent communication skills.

• Manage a team of service technicians and support staff, providing guidance, training, and performance evaluations.
• Develop and implement strategies to optimize service department operations and improve efficiency.
• Establish and maintain service standards to meet or exceed customer expectations.
• Manage and prioritize service requests, ensuring timely and effective resolution.
• Proactively identify potential issues and find innovative solutions to ensure smooth service delivery.
• Collaborate with other departments, such as sales and marketing, to develop strategies to enhance customer satisfaction and drive business growth.
• Ensure that all company policies and procedures are followed by the service team.
• Oversee the scheduling of service appointments, dispatching technicians, and managing resources to maximize productivity.
• Monitor the performance of service technicians, ensuring adherence to quality and safety standards.
• Conduct regular performance reviews, identify training needs, and provide ongoing development opportunities to team members.
• Develop and maintain strong relationships with customers, ensuring their needs are met and their concerns are addressed promptly and appropriately.
• Collaborate with vendors and suppliers to ensure timely availability of required spare parts and materials for service operations.
• Prepare and analyze service-related reports, including key performance indicators, to evaluate departmental performance and identify areas for improvement.
• Stay updated with the latest industry trends, technologies, and best practices in service management.

• Minimum of 5 years of experience in a service management role, preferably in a related industry.
• Strong technical background and understanding of service processes.
• Excellent leadership and people management skills.
• Outstanding problem-solving abilities and ability to make effective decisions under pressure.
• Exceptional customer service skills, with a focus on building and maintaining positive relationships.
• Excellent written and verbal communication skills.
• Proficiency in using service management software and Microsoft Office suite.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong organizational skills with a keen attention to detail.

We offer a competitive salary package of $120K plus, along with additional benefits such as health insurance, retirement plans, paid holidays, and vacation leave. If you are a dynamic and results-driven professional with a passion for delivering exceptional service experiences, we would love to hear from you!