Teller-West Springfield

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Teller – Regular Full‑Time – West Springfield Office (West Springfield, MA)

US Requisition

We offer:

• Competitive salary
• Generous paid time off
• Paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• 401(k) plan with dollar‑for‑dollar match
• Profit‑sharing bonus after two full calendar years of employment

Position Summary:

Handles various customer transactions in a courteous, professional, and accurate manner, while demonstrating exceptional customer service, adhering to bank policies and procedures, and maintaining customer confidentiality.

• Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Accepts cash and checks for deposit, verifies amounts, examines checks for proper endorsements, and enters them into the computer.
• Cash checks for customers and makes withdrawals after verifying signature identity and account balances.
• Accepts all types of loan payments and enters information into the computer appropriately.
• Processes night deposit bags and records proper information in the night deposit log.
• Gives adjustments when necessary, after being verified by a second individual.
• Carries out miscellaneous transactions, including, but not limited to, mail, redeeming bonds, money orders, official checks, cash advances, safe deposit rental payments, check orders, and debit and credit tickets.
• Balances cash daily and searches for outages when necessary.
• Processes foreign currency purchases and sales.
• Concentrates effort to resolve customer problems at every opportunity.
• Works with co‑workers to ensure efficient operation of the teller line.
• Participates in the balancing of ATMs.
• Maintains a working knowledge of BSA requirements and related policies and procedures.
• Prepares a complete and accurate record for each cash‑in or cash‑out transaction in excess of $10,000.
• Uses the Large Currency Transaction database to document each transaction that causes the aggregate cash to exceed $10,000 on an account and for monetary instruments purchased with cash, as defined in policy.
• Creates awareness about new and existing products and services, including electronic and web‑based products and services, such as Debit cards, Online Banking, Bill Pay, eStatements, Mobile Banking, etc., using demos for customer interactions.
• Provides support to all branches as required by staffing needs.

• Assumes additional responsibilities as requested.

• High school diploma or GED required; additional college courses or CFT classes preferred.
• Experience in a customer‑service‑related position.
• Understanding of debits/credits, either from a high school or college bookkeeping or accounting class, or from actual job experience.
• Strong communication and interpersonal skills.
• Aptitude in math and figure work.
• Prior PC experience.
• Previous cash handling experience.

• Entry level

• Full‑time

• Finance and Sales

• Banking

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