Recreation Leader - Customer Service

Overview

Are you interested in a rewarding position located in a vibrant riverfront community? West Sacramento is centrally located in Northern California and recognized as a leader in the region and a growing center of commerce and development. The West Sacramento Parks and Recreation Department consists of four separate functions: a Parks Division, Recreation Division, Early Learning Services and Tree Program. This is an excellent opportunity to work with a dynamic and innovative team that is committed to the Department mission of “Parks Make Life Better”.

The West Sacramento Recreation Center is seeking an enthusiastic and dedicated Customer Service Recreation Leader to ensure exceptional customer service and support recreation programs for the City of West Sacramento.

The ideal candidate will have excellent organizational and communication skills, and commitment to high-quality customer service within a Parks & Recreation or similar community-focused setting. They should thrive in a dynamic environment, possess a problem-solving mindset, and be skilled at building positive relationships with participants, staff, and the public.

• Customer Service Excellence:
  Proven experience in customer service roles, ideally within community services or recreation, demonstrating the ability to handle inquiries and resolve issues professionally and empathetically.
• Registration Systems:
  Proficiency in recreation management software, such as Sportsman or similar platforms, and experience handling registration and payment processing.
• Resourceful Problem Solving:
  Capacity to address customer concerns and provide creative solutions when applicable.

The Recreation Leader plans and conducts department activities, events and programs at various sites, including but not limited to: parks, schools, recreational facilities and administrative offices.

Receives immediate direction from the Recreation Supervisor I/II or designee. No direct supervision of staff is exercised.

This is a part time, extra help position in the Parks & Recreation Department. The Recreation Leader is distinguished from the Recreation Aide by the performance and level of more complex and difficult tasks requiring greater independence and judgment in completing assigned programs, specialized programs, projects or activities. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Assists with the organization, coordination and marketing of department programs, events and activities.
• Supervises and instructs less experience recreation personnel.
• Maintains records and prepares reports as required.
• Conducts and guides recreational activities such as arts and crafts, science, nature, drama, and sports.
• Maintains order and assists in the promotion of and adherence to the department rules, regulations, and policies; assists in instruction of volunteer and subordinate personnel in in-service training and recreation workshops for leaders.
• Performs a variety of reception, clerical and administrative tasks as necessitated by the assignment.
• Performs other related duties as assigned. Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be:

Education:

Minimum age of seventeen (17) years at the time of employment.

Experience:

One (1) year experience working with youth and/or the public.

Depending upon assigned program, project, facility or activity, may be required to possess or obtain a Cardiopulmonary Resuscitation (CPR) certificate and Multi-Media and/or Standard First Aid certificates prior to placement at worksite.

May be required to attend off-hour meetings. Incumbent may be exposed to weather conditions while performing some duties outdoors. Prior to placement at the worksite, the employee must positively pass a fingerprint check and drug…