Sr. Manager Infrastructure Systems Operations

Sr. Manager Infrastructure Systems Operations

Location:

West Point, GA

Hyundai Auto Ever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting‑edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast‑evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top‑quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world‑class company, Hyundai Auto Ever America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website:

The Sr. Infra Systems Ops Manager is responsible for overseeing the 24x7 operations of the KaGA Integrated Data Center, including co‑location environments and managed hosting services. This role manages the physical infrastructure supporting IS applications and services, ensuring operational excellence, reliability, and security across all datacenter functions. The IDC Manager will collaborate closely with Customer Service Managers, MES Managers, and Security teams to ensure seamless service delivery, compliance, and adherence to datacenter best practices and governance standards.

• Lead and develop a high‑performing operations team responsible for delivering datacenter services.
• Oversee staffing needs, including recruiting, training, and performance management for data center personnel.
• Facilitate weekly team meetings and cross‑functional collaboration to drive operational efficiency.
• Manage operational budgets, financial planning, and resource allocation for IDC operations.
• Promote process standardization and continuous improvement initiatives across teams.

• Manage and prioritize trouble tickets while coordinating change management activities and technician assignments.
• Oversee co‑location facility operations, including space planning, racking, cabling, asset documentation, and tenant coordination.
• Maintain server patching, configuration standards, storage capacity planning, and backup/restore operations.
• Ensure physical security, access controls, DR documentation, and bi‑annual disaster recovery testing.
• Monitor operational systems, dashboards, and alerts to maintain high uptime and service quality.

• Oversee a large portfolio of datacenter‑related projects, systems, and operational initiatives.
• Coordinate project activities and updates with HAE, business units, and datacenter tenants.
• Attend and contribute to weekly project review meetings to ensure alignment and timely execution.
• Identify and mitigate project risks, ensuring smooth implementation and minimal business disruption.
• Ensure documentation, communication, and stakeholder engagement throughout project life cycles.

Directly manages the Info Systems Ops team, providing leadership, delegation, and support across specialized operational groups. Ensures priorities, policies, and procedures are followed while maintaining team performance, morale, and accountability.

Holds significant authority to ensure the secure and reliable operation of critical infrastructure. Exercises independent judgment in assessing risk, resolving issues, and applying operational policies. Decisions have high impact, as errors may disrupt multiple manufacturing areas. Responsible for developing new policies aligned with operational standards.

Independently drives outcomes that support operational stability and business continuity. Accountability for decisions…