Customer Service Representative

A part-time position with
PAID LEAVE ACCRUAL
and
RETIREMENT BENEFITS
and
FRIDAYS OFF
?! Yes, it is true!!

West Point City is looking for someone with a
positive attitude
, one that is
eager to help others
, commits themselves to their work,
focuses on details
, and someone who wants to
enjoy going to work
every day because they are a part of an awesome team!

If you are someone with excellent customer service skills, enjoys working with people, can sufficiently work a computer, are teachable, and have the desire to like where you work,
WE
want to work with
YOU
!

Part-Time (20 hrs./week average)
HOURS: MON – THURS- 12:30pm – 5:30-pm

HIRING RANGE*:$17.45 - $20.94/hr

Full Position Pay Range $17.45. – $24.43 (
* Starting pay will be within Hiring Range)

CLOSING DATE: Open Until Filled 1st Application Review

All Applications received by or on January 23, 2026 will be included in the first review. Applications received after this date will be reviewed on an as-needed basis.

This is a part-time, non-exempt position working under the general direction and supervision of the Administrative Services Director.

This position greets the public as they call or walk-in to City Hall and acts as the frontline representative of the public’s interaction with West Point.
As such, position is responsible for exemplifying the City’s goal and purpose of serving the public to the best of our ability, and charged with creating a positive, helpful, and purposeful experience with each interaction
.Responsible for performing a variety of clerical, secretarial and administrative support for department. Answers incoming phone calls; provides assistance to the public; processes data, documents and reports; and other duties as assigned.

• Greet walk-in customers and telephone callers with an enthusiastic and helpful attitude
• Provides assistance to citizens by telephone, in-person, or email, and when necessary, directs citizens to appropriate department
• Understand, interpret, and explain City policies, procedures, rules, and regulations
• Accurately process utility payments and payments for building permits, applications, reservations, etc. as needed
• Input work orders for the Public Works Department
• Assist with processing park reservations and event applications
• Establish and maintain filing systems for proper control of department records as needed
• Prepare routine correspondence and supporting documentation
• Perform other duties as assigned

• Education and Experience:
• Graduation from high school or GED

AND

• Two (2) years of working experience in an office setting
• Positive work attitude with excellent customer service skills; enthusiastic, confident, outgoing, helpful and committed!
• Skilled in the use of a computer and its various programs.
• Ability to effectively communicate both orally and in written form in a manner that demonstrates sensitivity, tact, and professionalism
• Ability to meet deadlines, multi-task, and stay organized
• Reliability and good attendance

• College courses in English, math, and/or business writing
• Work experience with the organization, functions, policies, rules, and regulations of local government

A West Point City Employment Application must be submitted to be considered. Additional documents should be attached to and submitted with the Employment Application.

• The Employment Application and complete Job Posting is available tpointcityutah.gov/employment

• Email: hr
• Mail:
  Human Resources, West Point City Hall 3200 W 300 N, West Point, UT 84015
• In-person at City Hall
• In the dropbox located in the northeast corner of City Hall parking lot.

**** Disclaimer: The above statements describe the general nature, level, and type of work performed by this position and are not intended to be an exhaustive list of all responsibilities, demands, & skills required. The City reserves the right to add, delete, or modify any and/or all provisions of the position as needed without notice.

**** Equal Opportunity Employer**** Reasonable accommodations will be provided for any applicant during the selection process.

If you have any special needs please call .West Point City does not discriminate on the basis of race, color, national origin, age, sex, religion, or disability in employment of the provision of services.