Patient Registration Clerk - Canton Potsdam Hospital; Nights

Overview

Job Title: Patient Registration Clerk

Department: CPH Patient Access Services

Location: Canton Potsdam Hospital (Various locations to train and work out; will require travel.)

Hours Per Week: Hours as needed

Schedule: 7.5 hour shifts;
NOTE: Training will be full time and primarily day shift at multiple locations, then switch to primarily nights/overnights, variable days, weekend, and holiday coverage.

Summary: Patient Registration ensures a compassionate first impression, collecting health information, verifying insurance, processing co-payments, and scheduling appointments. They will also manage pre-access procedures across the hospital. Additionally, the role includes shared responsibilities for the hospital’s telephone switchboard.

Registration

• Interview patients and/or family members in person or by phone to collect demographic, financial, and medical information.
• Perform name inquiries and identify patients accurately per policy.
• Collect complete demographic information, including address, phone number, and employer.
• Gather medical information, including the patient’s complaint.
• Explain consent forms, obtain signatures, and witness them legibly with no omissions.
• Obtain and scan identification documents.
• Complete registration within five minutes for preregistered patients and ten minutes for others.
• Contact physician offices to confirm patient details.

Revenue Cycle

• Review and scan insurance cards, checking for precertification and payer requirements.
• Collect full financial information: payer name,  group numbers, subscriber and guarantor details, and precertification numbers.
• Assign the appropriate financial class and insurance code.
• Perform real-time eligibility verification and scrub registration in Epic; correct errors promptly.
• Check insurance eligibility via appropriate websites.
• Complete the Medicare Secondary Payer Questionnaire for eligible patients.
• Complete all required Medicare admission forms.
• Verify third-party and Worker’s Compensation benefits as per policy.
• Collect copays, co-insurance, and deductibles at registration.
• Refer patients to the Financial Advocacy Program when applicable.
• Balance the cash drawer, issue receipts, and secure the cash drawer daily—no exceptions. May also manage the daily security of the cash safe.

Switchboard

• Answer phones courteously and professionally; respond promptly to patient and customer needs.
• Answer calls within three rings, always identifying yourself.
• Serve as answering service for physicians and page providers as needed.
• Complete all required paging for outpatient and admission areas.
• Maintain call schedules and provider away notices.
• Manage hospital lockdown procedures from 8:00 PM to 6:00 AM.
• Monitor life support alarms and report critical alerts to the appropriate personnel.
• Provide directions to patients and visitors.
• Coordinate bed requests and patient assignments.
• Perform other clerical duties as assigned by the Patient Access Manager.

Customer Service

• Demonstrate strong customer service by treating all patients and staff with respect and discretion.
• Show empathy while remaining objective and professional.
• Communicate delays and respond to patient requests promptly; notify the manager of wait times exceeding 15 minutes.
• Greet each patient and introduce yourself by name and role.
• Manage the waiting room and assist with patient arrival needs.
• Direct patients to ED registration when needed.
• Welcome patients in a friendly and courteous manner.
• Report incidents, errors, or patient complaints to the manager.
• Maintain patient privacy and confidentiality at all times.
• Identify and report any environmental safety hazards to appropriate departments.
• Present a professional appearance, demeanor, and speech.

Development

• Train and orient new staff members.
• Actively participate in Patient Access meetings, training sessions, and in-service education.
• Attend both required and optional educational sessions.
• Participate in departmental and organizational performance improvement efforts.

Requirements

• REQUIRED QUALIFICATIONS:
  
  High School Diploma (Or equivalent)
• PREFERRED QUALIFICATIONS:
  
  Knowledge of medical terminology, EHR systems, coding, billing, and HIPAA;
  Strong customer…