Program Technician

Overview

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Howell County Child Support Office based at 3417 Division Drive, West Plains, MO.

As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone calls and in-person interactions. You will assist and guide them through the process establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.

• Answer phone calls with questions related to our programs and resources.
• Take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate.
• Assist and guide clients through the process of establishing paternity orders and making/receiving child support payments.

• High School diploma or equivalent and at least four years of customer service OR a Bachelor s Degree.
• Personable, compassionate, and have a non-judgmental attitude.
• Excellent customer service skills, typing skills, and being detail oriented is preferred.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

• Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
• The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.
• Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
• FSD.Personnel.gov