Renovations Account Manager

The Renovations Account Manager (RAM) is responsible for driving the growth and branding of Entrusted’s renovation services by building and managing new relationships that boost reputation and client satisfaction. This role demands a proactive and solution-oriented approach to not only nurture partnerships but also to address and solve cross-departmental challenges. The RAM would ensure excellence in our craftsmanship, cleanliness, and communication.

The mission of the Reno Account Manager is to build and manage long-term mutually beneficial referral relationships that are built on trust; which drive profitable revenue for Entrusted. Overall, be driven to grow the business and find solutions for problems across all departments consistently.

• Mediate between partners and Entrusted Project Managers to ensure client satisfaction
• Proactively move towards conflict and issues that arise within various partnerships/relationships
• Work within the marketing budget to manage each referral account, understanding that marketing activities and expenses directly impact the company's financial bottom line
• Plan and organize one’s weekly calendar by the end of the business day on Monday so that 5-7 personal visits per day & at least 15 phone touches per day occur
• Have a working knowledge of what it looks like to instill confidence & peace of mind to all referral partners constantly, keeping this mission on the forefront of the mind
• Equip and motivate Entrusted team members with the necessary tools and information to promote renovations in their current book of business or service offering
• Maintain a positive, solution-focused attitude no matter the circumstances
• Constantly use & maintain all systems currently in place within the marketing department
• Seek to learn & grow through monthly evaluations with leadership
• Prepare for 1 on 1 meetings with Marketing Manager to discuss upcoming / previous hunts and visits
• Participate in the renovations road map to lead in the excellence of our craftsmanship, cleanliness, and communication
• Pursue consistently professional development and continuous education
• Maintain an approved driving record as defined by the company’s insurance
• Be proficient in company policies as outlined in the Team Member Handbook
• Complete adherence to company policies and mission statement as outlined in the Team Member Handbook