Hospital​/Institutional Customer Representative - West Palm , FL

Job Description

We are looking for a Hospital / Institutional Customer Representative to join our Hospital Customer Team. The role focuses on understanding Health Care Provider (HCP) customer needs, supporting pull-through activities and demonstrating value and better health outcomes to healthcare professionals and patients.

• Communicates product benefits in a way that is meaningful and relevant to each customer.
• Engages in informed discussions about products with HCP customers, knowing when and how to provide additional information.
• Act as primary point of contact for selected customer accounts, meeting key customers to understand practice structure, business model and key influencers.
• Coordinate with customer team to develop customer strategy, outlining interactions and solutions for key customers.
• Partners with National Account Executives to maintain focus on Managed Care pull-through.
• Shares learning and best practices from one customer to help other customers meet their needs.
• Demonstrates focus on better health outcomes beyond acquisition, considering the HCP and patient experience.
• Provides input into resource allocation decisions across customers.
• Identifies programs and services available in the library of company resources to address customer needs.
• Works with solutions group and/or Medical Account Executive to develop and deliver relevant offerings that address customer needs.
• Maintains current understanding of practice structure, business model and key influencers, making information available to relevant stakeholders.
• Collaborates and communicates effectively with extended customer team to ensure consistent customer experience across divisions and functional areas.
• Excels in all competency areas:
  Account Management;
  External Market Focus; 1:1 Customer Interactions.
• Influences beyond specific geography or product area.
• Implements approved resources, programs and messages to address customer and company needs.
• Create awareness of approved Inpatient Hospital Letters of Participation with eligible customers.

• Field-based sales role responsible for covering West Palm Beach, FL territory including but not limited to Melbourne to Delray Beach.
• May also include surrounding towns, suburbs, and other nearby communities.
• Travel depends on needs of territory and selected candidate location.

• Bachelor’s Degree with 3 or more years sales experience OR high school diploma with at least 6 years equivalent experience in professional sales, marketing, military or healthcare/scientific field not related to sales.

• Prior experience working in a scientific field or healthcare environment.
• Previous sales experience.
• Prior experience developing new business opportunities with existing customers.
• Experience establishing new customer relationships.
• Understanding of company products and therapeutic areas.
• Consistent performer in most competency areas.
• Valid driver’s license.

• Prior consulting or customer service experience.
• Experience developing and executing a plan for engaging customers and meeting customer needs.
• Understanding of headquarters operations.
• Ability to analyze metrics to assess progress against objectives.
• Hospital/Institutional sales experience.

• Accountability
• Account Planning
• Adaptability
• Business Management
• Client Communication
• Customer Experience Design
• Customer Experience Strategy
• Digital Analytics
• Health Outcomes
• Hospital Sales
• Lead Generation
• Market Analysis
• Pharmaceutical Sales Training
• Resource Allocation
• Sales Calls
• Sales Metrics

Current Employees apply HERE. Current Contingent Workers apply HERE.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment. Discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other legally protected characteristics is prohibited. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights and EEOC GINA Supplement.