Team Member, Retail

Description

• Consistently and courteously greet and thank each customer. Never argue with a customer. Manage complaints courteously and efficiently according to company policy.
• Promote sales using suggestive selling techniques as instructed by the store manager.
• Maintain an immaculately clean environment, using guidelines provided by the Store Manager. Always clean when time allows.
• Conduct efficient and accurate sales transactions; notify the store manager of any sales, cash, or operating discrepancies; and generate accurate and legible shift reports.
• Know and adhere to company policies and procedures.
• Perform all duties required on Shift Duty Checklists.
• Adhere to all local, state, and federal regulations concerning all facets of job responsibilities and duties, and store operations, including the sale of age restricted products.
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked.
• Communicate efficiently and professionally with store manager and co-workers. Keep Store Manager informed of any maintenance problems and/or any situations out of the ordinary.
• Perform all necessary merchandising duties according to company policy and procedure; including (but not limited to) proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check‑in, stocking merchandise (including the cooler), and keeping all merchandise clean, fronted, and faced.
• Ensure that all food and food preparation maintain quality standards and sanitation regulations.
• Assist in the proper training of new Sales Associates as needed.
• Attend and participate in all required training sessions.
• Never discuss company business in the presence of customers.
• Perform other duties as assigned.

• CUSTOMER FOCUS – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. Our goal is to make each, and every customer feel like a guest.
• TEAM ORIENTED – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
• COMMITTED TO QUALITY - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
• ACCOUNTABILITY - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
• PASSIONATE – We show pride, enthusiasm, and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to provide great customer service. Excellent oral and written communication and people skills are required. Ability to exercise sound judgment and work with minimum supervision.

Effectively present information to customers, associates & management. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community. Must be able to speak, read & write in the English language.

Ability to solve practical problems & deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.