Store Manager, Retail & Store Manager

Description

WHO WE ARE

The Salty is an artisan donut shop that focuses on chef-made, craft donuts that rotate based on seasonality. We use nothing but the highest quality ingredients and make everything in house. Naturally, we don’t use any artificial ingredients in anything we make. If we wouldn’t serve it to our own family, we wouldn’t serve it to yours. Coffee? Yep. We serve Intelligentsia Coffee and have crafted a coffee menu that pleases all palettes.

Our obsession with guest service aims to create an environment that is an escape from the everyday.

WORK ENVIRONMENT

The Salty is a fast-paced, team-oriented operation in both the back and front of the house. The management team leads by example, communicates openly, and collaborates with the team. There’s no “I” at The Salty. We all work toward making The Salty the most delicious donut shop and a benchmark in experiential F&B. Ambitious? Yes. Impossible? No. Let’s get to work and absolutely CRUSH it!

THE JOB

Store Managers oversee everything within their store—FOH to BOH, salary to hourly. The Store Manager balances being an advocate for their team with owning and driving business KPIs (P&L results, guest sentiment, sales growth, delivery and catering) while supporting operational practices, core values, and company culture.

All Guest Experience Team Members, Key Holders, and Assistant Store Manager report to the Store Manager; all BOH positions indirectly report to the Store Manager as well. The Store Manager ensures the BOH operates at an optimal production cadence, maintains product quality and cleanliness standards, and instills company core values across all positions. To be successful, a Store Manager accepts accountability for the duties of their position.

This position reports directly to the Regional Manager of the assigned store.

What We Offer

• Schedule flexibility – Store Managers are scheduled to work 45-50 hours per week
• Competitive salary plus quarterly bonus
• 6 weeks Paid parental leave
• Health, dental and vision benefit plan options for full-time team members
• Matching Health Savings Account
• Matching 401(k) and Roth Retirement plans
• Company paid life insurance
• Team member Assistance Programs
• Pet Insurance
• 40% off all merchandise, donut and coffee orders, and catering
• Friends and family discount
• Anniversary Program
• Generous PTO, Sick Time and Well-Being Time off
• Growth and development opportunities in a rapidly growing company

ABOUT YOU

• 4+ years experience in a management capacity in hospitality and/or food & beverage
• Managed and developed 10+ team members per shift
• Experience in Food Safety + Planning;
  Food Safety Certification required or ability to obtain within first 90 days (Serv Safe Manager’s Certification)
• Comfortable working in a fast-paced environment, directing teams and remaining calm under pressure
• P&L, COGS, Understanding Budgets, financial planning and strategy, labor/scheduling, training & team development
• Experience with off-site catering is a plus
• Hiring, training and scheduling a catering team to maximize sales opportunities and community connections
• Ability to coordinate multiple tasks (food, beverage + labor cost) while maintaining standards
• Excellent communication skills for dealing with diverse staff
• Coachable with a growth mindset
• Ability to coach positively and discretely for team growth
• Accountability without blame; solution-oriented; able to turn problems into opportunities
• Self-starter; takes initiative; big-picture thinking; communicates store needs
• Hospitality and guest-service oriented; passion for the guest experience
• Innovative and creative in increasing opportunities to impact the business
• Ability to manage multiple projects; delegates with quality
• Proficient in Microsoft Office
• Personal characteristics: action oriented, self-motivated, positive and humble, service-focused, flexible, fun-loving, and ethical with integrity
• Belief in The Salty’s core values
• Ability to work weekends and holidays

YOUR RESPONSIBILITIES AT THE SALTY

• Leadership Responsibilities: Maintain a positive attitude and professionalism; model desired behavior; balance guest service with team camaraderie
• Guest Interaction: Know your guests, assist with a happy, positive,…