Social Media​/Content Coordinator

Overview

The Social Media Coordinator will serve as a key member of the Marketing team, supporting the Director of Marketing and Director of Sales with the execution of the hotel’s social and digital strategy. This role is responsible for planning, creating, and publishing engaging content across various platforms to enhance the hotel’s online presence, drive engagement, and support marketing initiatives and community partnerships.

• Develop and schedule original social media content for Hilton West Palm Beach and its outlets.
• Capture and curate on-site photos, videos, Reels, and behind-the-scenes content that highlights our guest experience, culinary offerings, team members, and local partnerships.
• Maintain a cohesive brand voice and visual identity across platforms including Instagram, Facebook, Linked In.
• Monitor and engage with guests, influencers, and community followers across platforms to foster relationships and elevate the hotel s reputation.
• Support influencer partnerships and user-generated content campaigns.
• Assist in the planning and promotion of hotel events, restaurant promotions, and seasonal campaigns.
• Collaborate with internal departments (F&B Sales, Front Office) to gather information for marketing activations and social content.
• Support community programming and philanthropic efforts.
• Track performance metrics, generate monthly social media reports, and provide insights to optimize content and engagement.
• Stay up to date on trends, platform updates, and digital best practices to evolve strategy.
• Ensure brand consistency and alignment with Hilton and Hilton West Palm Beach messaging.
• Provide marketing support for print and digital collateral as needed.
• Assist with maintaining the marketing calendar, coordinating content timelines, processing invoices, and supporting internal communications.
• Support public relations efforts including press outreach, media visits, and grand opening events.
• Perform other general office duties and assist with special projects, as needed.
• Be brand ambassador for all HWPB initiatives, Hilton brand and Hilton initiatives.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We re leaders in our industry and in our communities.
• Teamwork - We re team players in everything we do.
• Ownership - We re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• 1-2 years of experience in social media, digital marketing, or hospitality
• Proficiency in Instagram, Facebook, Linked In, and relevant social media tools
• Strong writing and visual storytelling skills
• Experience with photography and video editing
• Proficiency in Canva and/or Adobe Creative Suite
• Ability to work flexible hours, including some nights, weekends, and holidays for events

• Prior experience in a hotel, resort, or restaurant environment
• Familiarity with Hilton brand standards and platforms
• Understanding of email marketing, and digital advertising is a plus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Hilton West Palm Beach

Full-time

Hilton Hotels & Resorts

Marketing Services