General Manager Assistant

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Location: On-site:
West Palm Beach, FL

Job Type: Full‑time, Hourly (Nonexempt)

We are seeking a proactive and detail‑oriented General Manager Assistant to support the daily operations of a large Community Association. In this role, you will provide administrative and operational support to the General Manager and help coordinate activities across various departments, including Food & Beverage, Facilities Maintenance, Custodial, Landscaping, and Lifestyle Services.

This position plays a key role in ensuring smooth communication between residents, staff, vendors, and leadership. If you enjoy working in a collaborative environment, staying organized, and helping teams succeed, this is an excellent opportunity to grow your career in community management.

• Administrative & Operational Support:
  Assist the General Manager with the implementation of Board policies and directives within the scope of the management agreement.
• Support communication with the Board of Directors, residents, committees, and vendors as needed.
• Help prepare daily, weekly, and special project schedules; support tracking of priorities and deadlines.
• Assist with annual budget preparation and help monitor operations in alignment with approved budgets.
• Provide support for community projects, strategic initiatives, and governance activities.
• Maintain accurate documentation, reports, and records.

• Assist in supervising administrative staff and supporting their day‑to‑day workflows.
• Serve as an internal resource for staff regarding policies, procedures, and communication flow.

• Act as a liaison between the General Manager and residents to ensure smooth communication and timely follow‑up.
• Support resolution of resident concerns and assist with conflict resolution when appropriate.
• Collaborate with the General Manager to coordinate communication with legal counsel and Board Advisory Committees.

• Perform additional responsibilities as assigned to support community operations.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong understanding of professional communication standards (grammar, structure, spelling).
• Ability to interpret and follow company policies, procedures, and documentation.
• Conflict resolution skills and confidence in handling resident interactions and escalations.
• Strong organizational and time‑management skills with the ability to prioritize effectively.
• Self‑motivated, proactive, detail‑oriented, and a collaborative team player.

• Associate Degree required
• Bachelor’s Degree preferred
• 3–5 years of directly related administrative or operational experience
• 3–5 years of Community Association or property management experience preferred
• 0–3 years of supervisory or lead experience

• Industry‑specific or location‑specific license(s) required or able to be obtained based on property needs.
• Desire to obtain Florida Community Association Manager License, highly desirable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.