Case Processing Manager

job summary

this section describes the role: this position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• managing a team of 9 operational staff.
• functioning as administrator, coach, and advisor and providing training to team members.
• working with the service center manager to develop, implement and monitor operational plans.
• determining resource needs and shifting available resources to ensure the highest level of productivity.
• analyzing existing and new business requirements to determine gaps and provide solutions.

• currently employed with the florida department of revenue.
• one year of experience processing child support cases in a government or private program.
• one year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• one year of experience reviewing and applying policies and procedures.
• one year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

• this is a full-time position, standard workday of 8am – 5pm, monday through friday.
• this role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• this position may require you to work outside your regular work schedule, should there be a business need to do so.
• this position may require periodic travel.
• responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. Is listed in detail and chronological order.
• each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• gaps of employment of 6 months or more must be addressed on the application.
• applicants who do not provide all necessary information, may not meet the requirements for this position.

$49,793.88 - $60,231.84.

benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

future vacancies may be filled from this advertisement for a period of up to six months.

you will be required to undergo a national level-2 criminal background check which requires you to provide your fingerprints.

male candidates born on or after october 1, 1962, will not be eligible for hire or promotion unless they are registered with the selective services system (sss) before their 26th birthday or have a letter of registration exemption from the sss. For more information, please visit the sss website at http://(Use the "Apply for this Job" box below)..

the state of florida is an equal opportunity employer/affirmative action employer, and does not tolerate discrimination or violence in the workplace.

candidates requiring a reasonable accommodation, as defined by the americans with disabilities act, must notify the agency hiring authority and/or people first service center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

the state of florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, f.s., drug-free workplace act.

location: west palm beach, fl, us, 33401; west palm beach, fl, us, 33405; west palm beach, fl, us, 33406; west palm beach, fl, us, 33407; west palm beach, fl, us, 33409; west palm beach, fl, us, 33410; west palm beach, fl, us, 33411; west palm beach, fl, us, 33412; west palm beach, fl, us, 33413; west palm beach, fl, us, 33415;

west palm beach, fl, us, 33417; west palm beach, fl, us, 33418; west palm beach, fl, us, 33426; west palm beach, fl, us, 33460

nearest major market: palm beach

nearest secondary market: miami

for assistance, call the people first service center at  monday - friday, 8:00 a.m. To 6:00 p.m., eastern time