Facilities Manager; Mixed-Use Office & Retail

Responsibilities

Related Ross is seeking a motivated, skilled and professional Facilities Manager to join their team. Reporting directly to the Vice President of Facilities and Engineering, the Facilities Manager provides critical support to the VP, local Chief Engineers, and General Managers across a mixed‑use portfolio that includes office buildings and retail/shopping centers. This is a hands‑on support role focused on executing facilities initiatives, coordinating projects, managing vendors, and ensuring smooth day‑to‑day operations in alignment with senior leadership direction.

The Facilities Manager acts as a key liaison between the VP, on‑site engineering teams, General Managers, tenants, and vendors, with an emphasis on responsive tenant service, project coordination, compliance, operational efficiency, and sustainability in both office and retail environments.

• Support the VP of Facilities and Engineering in implementing portfolio‑wide policies, procedures, programs, and workplace services.
• Provide day‑to‑day operational support across facilities functions, including life‑safety, engineering, site services, and general maintenance, in alignment with established standards and leadership priorities.
• Assist Chief Engineers and General Managers with troubleshooting, vendor coordination, tenant issue resolution, and operational needs.
• Conduct regular site visits to office and retail properties to assess conditions, support on‑site teams, and identify opportunities for improvement.
• Assist in management of physical property projects in coordination with cross‑functional teams, ensuring adherence to budget, timeline, and quality standards.
• Support contract and vendor management through agreement review, competitive bidding, invoice verification, and performance tracking.
• Manage campus‑wide bid processes with leadership, including scope development, RFP execution, bid analysis, and regulatory compliance.
• Contribute to capital budget planning and multi‑year maintenance, improvement initiatives and life‑cycle planning.
• Ensure timely completion and accuracy of site‑specific documentation and reports, such as Property Information Books, Emergency Procedures Manuals, and maintenance logs.
• Support preventive maintenance programs, facilities inspections, and compliance with health, safety, environmental, and regulatory standards.
• Collect and analyze operational data to support reporting and decision‑making by senior leadership.
• Support sustainability initiatives, including resource conservation, waste reduction, green building certifications, and tracking/reporting of environmental performance metrics.

• Bachelor’s degree in facilities management, project management, engineering, business administration, or related field preferred.
• Minimum 5+ years of facilities management or operations experience in mixed‑use environments required, with demonstrated experience in both office buildings and retail/shopping centers (mixed‑use portfolio experience highly preferred).
• Strong project management background required, including coordinating construction, renovations, tenant improvements, and capital projects (PMP or equivalent certification a plus).
• Experience or familiarity with sustainability practices in commercial real estate (e.g., energy efficiency, waste management, green certifications) is highly desirable.
• Proven ability to support senior leadership and on‑site teams in a collaborative, non‑lead capacity.
• Experience supporting chief engineers, general managers, and tenant relations in commercial properties.
• Working knowledge of building systems (HVAC, electrical, plumbing, life‑safety); hands‑on technical skills helpful but secondary to coordination and project support capabilities.
• Ability to read and interpret construction specifications, blueprints, and as‑built drawings.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Yardi or similar property management software a plus.
• Excellent communication, organization, time‑management, and problem‑solving skills.
• Comfortable with multi‑site responsibilities, occasional 24/7 response for emergencies, and regular…