Senior Manager and GM FBO Services

Senior Manager and GM FBO Services

Location:

West Palm Beach, FL, US, 33406

Flexible Work Arrangement:
Onsite

Job Category:
Fixed Base Operations (FBO)

Career Level:

Management

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Senior Manager and GM FBO Services is responsible for directing the overall operation of the FBO Departments at the Jet Aviation facility including customer service, line service, ground support, vehicle maintenance, aircraft cleaning and fuel farm operations. This individual carries out supervisory responsibilities in accordance with the organization's policies and procedures and applicable laws. This individual is also responsible for the overall direction, safety, security coordination, and evaluation of all departments assigned.

• 10+ years of experience in corporate aviation
• Knowledge and understanding of aviation industry
• Excellent internal/external commercial awareness
• At least 7 years of experience managing resources and mixed-level team members of professionals and managers
• Experience setting standards and operational guidelines
• Experience implementing business plans and strategic guidelines

• Plans, directs and coordinates activities concerned with the FBO operations in accordance with Jet Aviation, FAA, airport and any other governmental and environmental agencies, policies and regulations.
• Enhances and reinforces training programs to ensure a high and continuing high level of excellence in customer service, line service and ground support is maintained. Determines needs for new trainings and develop innovative ideas to implement them in partnership with the SVP/GM and the HR department to benefit or improve the operation.
• Ensures friendly and efficient service to our customers and adherence to all customer service, line service and ground support operating procedures.
• Responsible for following up with the managers on standard accounting practices regarding the daily review of cash and credit card transactions and ensures that daily checks and balances have been completed satisfactorily including receivables and daily SAP closing process.
• Supports existing relationships with customers, vendors and suppliers and establishes new relationships accordingly.
• Responsible for FBO tenant contracts, negotiations of said contracts, and enforcement of those contracts once signed.
• Drives FBO departments towards exceeding budget results and company and departmental goals and KPIs.
• Responsible for the safe, secure, and accurate operation of the fuel farm. Manages the fuel inventory to conserve fuel costs and margins. Ensures that routine inspections and repairs are done on a timely manner and that logs are kept in strict compliance with appropriate regulations.
• Ensures that all the required fuel farm reporting and testing, necessary for the safe, quality storage and dispensing of fuel is completed as required. Maintains and fosters a good relationship with fuel farms partnered FBO.
• Responsible for ensuring the vehicle maintenance department operates in a safe and functional manner and that repairs are done in a safe timely fashion while following proper procedures. Implements and/or improves maintenance records and logs system for all work performed.
• Responsible for FBO accounting practices and documentation so that fuel reconciliations are accurate and timely.
• Assist SVP/GM to manage the FBO budget, expenditures, and appropriate staffing and service levels.
• Ensures that FBO complies with OSHA, EPA, Airport Authority and any other agency related to or involved in the Company’s FBO operation at the airport.