Bilingual Intake Specialist

Bilingual Intake Specialist (West Palm Beach/Port Saint Lucie)

A growing personal injury law firm in Port St. Lucie is seeking a Bilingual Intake Specialist (Spanish/English) to serve as the first point of contact for potential clients. This role is critical in providing compassionate, professional, and efficient client intake while supporting attorneys and staff with case screening and documentation.

$50,000.00/yr - $60,000.00/yr

• Answer incoming calls and conduct initial client intake in both Spanish and English
• Screen potential personal injury cases and gather detailed information
• Explain firm services, intake procedures, and next steps to prospective clients
• Accurately enter client and case information into the case management system
• Schedule consultations and coordinate with attorneys and paralegals
• Follow up with potential clients and maintain clear, empathetic communication
• Maintain confidentiality and comply with firm policies and legal standards

• Fluent in Spanish and English (required)
• Prior intake experience in a personal injury law firm preferred
• Strong communication and customer service skills
• Detail-oriented with strong organizational abilities
• Comfortable handling high call volume and sensitive situations
• Proficient with legal case management software and basic computer systems
• Competitive pay based on experience
• Benefits package (health insurance, PTO, etc.)
• Supportive team environment and growth opportunities

Mid‑Senior level

Full-time

Administrative, Business Development, and Customer Service

Legal Services and Law Practice

• Medical insurance
• Vision insurance
• 401(k)