Senior Program Manager, Strategic Revenue Engagements - Elevate

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. The Strategic Revenue Engagements (Elevate) team drives high‑impact strategies that support Service Now’s long‑term revenue growth through growth strategy and execution, innovative programs and operational excellence.

The Senior Program Manager, Strategic Revenue Engagements plays a critical operational role in enabling revenue growth through strategic spend intelligence and partnership leverage. You will analyze Service Now's partnership investments and business unit spending patterns to identify where reciprocal revenue opportunities exist, build qualification systems to prioritize these opportunities, and manage the operational execution required to convert qualified deals from commitment to close.

Working at the intersection of procurement intelligence, partnership analytics, and deal operations, you'll provide Regional 360 Leads with data‑driven insights and ensure all deal requirements are tracked and completed. This role is ideal for an analytical operator who excels at building scalable processes, coordinating cross‑functional work streams, and translating complex spending data into actionable commercial opportunities.

• Business Unit Partnership & Demand Intelligence:
  Work closely with BU leaders to understand buy signals, renewal patterns, and identify emerging demand for products and services. Serve as a trusted advisor in translating partnership dynamics into growth opportunities.
• Growth Strategies:
  Conduct proactive analysis to identify and prioritize 360 deal opportunities, providing Regional 360 Leads with actionable insights on spend patterns, deal dynamics, and historical performance across both buy‑side and sell‑side transactions.
• Establish Frameworks & Processes:
  Design, implement, and refine scalable processes and decision matrices that enable proactive deal discovery and future growth.
• Deal Requirements & Execution Management:
  Ensure all deal requirements, documentation, and compliance steps are completed once opportunities are committed by Regional 360 Leads. Coordinate cross‑functional requirements across legal, finance, procurement, and operations. Track deal progression and ensure seamless execution from commitment through close.
• Post‑Deal Tracking & Health Monitoring:
  Partner with BU owners to establish post‑deal tracking mechanisms, monitor deal health, and identify early warning signals. Conduct post‑deal reviews to capture lessons learned and drive continuous improvement of qualification and execution processes.
• Data‑Driven Insights & Reporting:
  Leverage spend data, CRM analytics, and market intelligence to generate insights that inform strategic decisions. Create regular reporting on pipeline health, deal progression, and program effectiveness that drives accountability and transparency.

• 7-10 years of experience in Business strategy, Program management, Deal Desk or GTM strategy within enterprise environments (ideally SaaS or technology).

• Understanding of both buy‑side and sell‑side dynamics of enterprise relationships

• Demonstrated ability to influence and align cross‑functional stakeholders.

• Proven track record in designing and implementing frameworks and processes for scalable growth.

• Strong analytical, programmatic, organizational, and communication skills

• Collaborative, proactive, and outcome‑focused mindset.

• Familiarity with Service Now solutions and ecosystem.

• Experience in…