Platform Support & CRM Operations Coordinator

UFG, Inc.

Platform Support & CRM Operations Coordinator

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs—we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office—it’s a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career—it’s a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

The Platform Support & CRM Operations Coordinator supports the daily execution and maintenance of the organization’s sales and marketing technology ecosystem. This role focuses on system configuration, lead routing reliability, vendor integrations, onboarding coordination, reporting preparation, and user assistance across CRM and communication platforms.

Working under the Platform/Marketing Operations lead, the coordinator ensures systems remain accurate, functional, and aligned with established operational processes. The position serves as the primary execution resource responsible for implementing updates, maintaining data integrity, assisting users, and escalating technical or strategic changes when necessary.

This role is operationally focused and ensures teams can effectively utilize their tools without interruption while supporting adoption across sales and development teams.

• Create and configure brand environments within Site Zeus
• Add lead sources, update statuses, and manage dropdown options
• Set up and maintain user permissions and access levels
• Maintain custom fields and workflow structures
• Implement configuration updates requested by leadership
• Verify configuration accuracy following changes or deployments
• Assist vendors with lead delivery setup and parsing requirements
• Share routing and parsing instructions with external lead providers
• Validate test leads prior to activation
• Monitor incoming leads for formatting or routing errors
• Troubleshoot failed or malformed leads and coordinate corrections
• Escalate persistent integration issues when necessary
• Create and maintain Wufoo sales profiles and intake form routing
• Configure and update form logic, notifications, and field mappings
• Ensure form submissions properly route into CRM workflows
• Administer Phone Burner accounts, permissions, and user settings
• Manage call dispositions, call lists, and dialer configurations
• Support outbound calling readiness and campaign setup
• Troubleshoot user access and dialing issues
• Coordinate tool setup during new hire onboarding
• Maintain existing integrations between CRM, forms, communication platforms, and external tools
• Monitor automation workflows and notify leadership of failures or data mismatches
• Assist with implementing pre-defined workflow updates and mapping adjustments
• Validate data syncing across connected platforms
• Coordinate troubleshooting with vendors when integrations fail
• Support onboarding of new vendors and connected systems
• Document integration behavior and known dependencies
• Respond to platform usage questions and configuration requests
• Document reported issues and elevate technical defects
• Maintain ongoing communication with users…