Strategic Senior Manager, Global Revenue Programs; Elevate

Strategic Growth Senior Manager, Global Revenue Programs (Elevate)

Join to apply for the Strategic Growth Senior Manager, Global Revenue Programs (Elevate) role at Service Now
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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Strategic Growth Sr. Manager, Global Revenue Programs (Elevate), plays a pivotal role in executing and scaling global growth initiatives. You will support the execution of high-impact Programs, establish frameworks and processes for future growth, and ensure cross-functional alignment across the organization. This role is ideal for a strategic thinker who thrives in a collaborative, fast-paced environment and is passionate about enabling sustainable revenue expansion.

• Drive Strategic Growth Initiatives:
  Lead and support global initiatives such as RFPs and Strategic Plays, ensuring effective execution and measurable impact on revenue growth.
• Growth Strategies:
  Identify, qualify, and prioritize strategic opportunities to expand Service Now’s footprint within key accounts and verticals working closely with Business Leaders and Customer Account Managers.
• Establish Frameworks & Processes:
  Design, implement, and refine scalable processes and decision matrices that enable proactive deal discovery and future growth.
• Support 360 Deal
  
  Activities:
  
  Collaborate with cross-functional teams and the Global Geo 360 Leads to ensure alignment and successful outcomes. You may also own smaller deal oversight globally.
• Cross-Functional Alignment &
  
  Collaboration:
  
  Partner with Sales, Marketing, Product, Finance, Legal, HR, and Operations to ensure seamless delivery of growth strategies.
• Continuous Improvement & Reporting:
  Contribute to post-Program and post-deal reviews, insights generation, and process enhancements to drive ongoing efficiency and effectiveness.

• 7-10 years of experience in Business strategy, Program management, Deal Desk or GTM strategy within enterprise environments (ideally SaaS or technology).
• Demonstrated ability to influence and align cross-functional stakeholders.
• Proven track record in designing and implementing frameworks and processes for scalable growth.
• Strong analytical, organizational, and communication skills.
• Collaborative, proactive, and outcome-focused mindset.

• Familiarity with Service Now solutions and ecosystem.
• Experience in global Program management and vertical market growth strategies.
• Ability to leverage data-driven insights for decision-making and growth acceleration.

For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs are also available.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees…