Associate Customer Success Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Associate Customer Success Manager – The role of Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the Service Now products they have purchased through prescriptive guidance. You will bring Service Now’s best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee a portfolio of customers.
• Engage customers in a one‑to‑many fashion using email campaigns and guiding them to webinars and other Community content.
• Identify criteria for assisting customers by using Success Plays in the Success Platform.
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of related work experience; or equivalent work experience.
• Apply proficient knowledge of standard principles, theories, concepts and techniques.
• Build productive working relationships.
• Analyze information and propose solutions to meet the needs of customers.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.