Sr Technical Support​/Helpdesk Analyst

• Contract

Essential Job Functions:

Role:
Technical Support Analyst
Location:
West Palm Beach/Miami/Tampa/Chipley, FL
Duration: 12 Months

Minimum Required Skills:

• Advanced knowledge of Microsoft products, including operating systems, office suite, and Outlook in a networked environment
• Advanced knowledge of computer software, hardware, and firmware related to personal computers, LAN/WAN environments
• Skilled at installing and providing technical support for software applications, operating systems, and hardware
• Ability to perform advanced troubleshooting on various manufacturers’ computers
• Ability to plan, organize, manage, and track projects
• Effective verbal and written communication skills
• Ability to read, understand, and comply with department policies
• Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience

Responsibilities:

• Provide Audio Visual (AV) and Video Conference (VC) support, including reserving, setting up, coordinating, and troubleshooting meetings
• Perform advanced troubleshooting to identify causes of problems; install, configure, and support PCs and peripherals, including software installation, upgrades, and patches
• Monitor Service Desk queue, resolve support tickets, assign tickets appropriately, and ensure SLAs are met; document work and resolutions
• Update asset management info in One Note and Active Directory; coordinate with Admin on IT equipment surplusing
• Provide hardware/software training and professional development for technicians
• Participate in projects like PC Replacement, Memory Upgrades, Windows 10 Upgrades, etc.
• Share information and feedback; generate and maintain technical documentation

Interested candidates can call or email .