Senior HRBP Manager & HR Transformation

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Company Description

What you get to do in this role:

As the HR Business Partner for the Global People function, you will enable our people organization to deliver on its priorities by translating business needs into clear talent and workforce strategies. You’ll serve as a trusted advisor to senior People leaders worldwide, providing day-to-day HRBP support across org design, employee engagement & development, succession management, and our cyclical HR processes (e.g. performance ratings, compensation reviews, etc.)

while ensuring consistent, compliant, and inclusive practices. In close partnership with COEs, you will use insights and data to anticipate risks, strengthen leadership capability, and improve the employee experience within HR itself.

This position will also partner with HR leadership to develop and manage a critical transformation imperative: optimizing and modernizing the global HR operating model, shaping how we work, govern, and scale to meet future demands. Working alongside key external partners and internal stakeholders, you will balance “running the business” with “building the future,” driving practical change that makes our global People team more effective, connected, and ready for what’s next.

Therefore, you will have the unique focus on driving the following work to support our HR transformation initiatives:

• Collaborates with key stakeholders to co-create and implement a future-ready, product-oriented HR operating model transformed by platform capabilities.
• Supports culture change and technology adoption by designing and executing change management strategies that foster an AI-native, learning-led mindset within the People organization.
• Champions continuous learning by embedding practices that upskill HR teams in AI literacy, product thinking, and data-driven decision-making.

You will own specific GP client group(s), serving as their primary HRBP to provide the following support:

• Partner with Global People leaders to translate business goals—growth, productivity, retention—into actionable talent strategies that drive measurable outcomes.
• Lead annual performance and development cycles (goal setting, talent reviews, calibrations, succession planning), ensuring consistent and equitable execution across the organization.
• Use people data—attrition trends, engagement scores, performance patterns, AI assessment insights—to identify risks and recommend targeted interventions.
• Partner with COEs (Compensation, Benefits, Learning & Development, People Analytics, Talent Acquisition) to design and deliver solutions tailored to business needs and scaled appropriately.
• Drive culture, organizational effectiveness, and engagement initiatives across the Global People organization, promoting an inclusive employee experience by addressing concerns proactively, elevating manager capabilities, and ensuring consistent application of policies and practices.
• Advise leaders on organizational design, team structures, roles, and operating models that align with strategic priorities.
• Guide leaders through change (e.g. restructures, new processes, team scaling) by shaping communication strategies and helping navigate people impacts.
• Support workforce planning by partnering with leaders to anticipate hiring needs, identify skill gaps, and build succession pipelines for critical roles.
• Coach managers on core leadership capabilities: delivering feedback, driving engagement, developing talent, and navigating difficult conversations.

Qualifications

• Experience in leveraging or critically thinking…