Assistant Front Office Manager

Overview

Willingness to accept the most effective role. Function as a representative of the Korman culture and standards to all Team Members and our residents. Maintains regular attendance in compliance with the Korman standards. Approach all encounters with residents and Team Members in a friendly, service-oriented manner. Promotes a safe, secure and healthy work environment. Maintains Resident/guest privacy and confidentiality by protecting all personal information.

Familiar with emergency and safety procedures for your role. Adheres to AKA Image Requirements policy.

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen as required.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
• Ensure compliance of housekeeping and laundry standard operating procedures and policies.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• High School diploma or equivalent required;
  Bachelor’s Degree preferred.
• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Able to resolve guest, supervisor and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Command of the English language both written and verbal.

• Must be able to lift up to 20 lbs.
• Able to push/pull up to 50 pounds as needed.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.