Front Desk Agent

Job Description

Hourly Rate: $19.55

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Shift: 1st/2nd; must be available to work weekends and holidays.

Where great benefits lead to a life fulfilled.

* Competitive Pay

* Medical/Dental/Vision/401K opportunities

* Travel discounts

* Credit Union Membership

* Tuition Reimbursement

* Professional Counseling & Family Support

* Growth and Development Opportunities

* * Benefit Eligibility will vary by position

Site Specific Perks

* Free on-site parking

* Complimentary soft drinks

* 40% discount at all on-site Food & Beverage outlets

* Work shoe credit through Shoes for Crews twice a year

* Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed

* SPF rated shirts (Beach)

* Monthly team building department event (lunch, breakfast, etc.)

* "Way to Go" Incentive - $5 per name mention deposited onto Wisely card

* Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week

* Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

* Annual participation in community service events

* Paid on-the-job training

* As a Front Desk Agent, a typical day will include:

* Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

* Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

* Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

* Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

* Answers telephone calls and routes calls to the proper department as applicable.

* May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

* Welcome and greet guests and anticipate and address their needs.

* Interact with colleagues and guests professionally and promptly.

* Contribute to team goals.

* Always follow company policies and safety procedures.

To Become a Front Desk Agent at MVW:

* Available to work various shifts, holidays, and both weekend days.

* Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

* Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

* Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

* Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US MVW Resort Ops