Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) position provides clerical and administrative support to the patients and staff; this position is located in the VA Care in the Community Service in the West Palm Beach, Florida VA Medical Center.

The Advanced Medical Support Assistant works collaborate in an interdisciplinary coordinated care delivery model. The Advanced Medical Support Assistant reviews care with the facility service areas, non-VA community providers, and third-party administrator to review the eligibility by using various basic guidelines and policies, coordinate care to non-VA community providers through third-party administrators, and makes any necessary adjustments. Assignments at this level include, but are not limited to:

* Serves as the administrative subject matter expert within the community care team. Provides administrative support and is an integral member of the community care team to effectively carry out daily administrative operation of the service.

* Develops and maintains effective and efficient communication with the patient, interdisciplinary care team, community providers, third-party administrators, VA medical centers, and other agencies. Assists with communication during the impatient to outpatient community care; communicates with non-VA medical facilities.

* Facilitates and processes secure messaging with the care team and third-party administrators; notifies patient of scheduled appointments in the community. Develops and manages a tracking systems for follow up care to include but is not limited to consult status and provide and receive medical records from community providers.

* Participates in team huddles and team meeting to manage and plan community care.

* Scheduling of new appointments will be scheduled within 14 days of create date of the

appointment. If no availability to schedule within 90 days, clinical review by clinical care

coordinator is required. Scheduling of established appointments will be based upon desire date not

on availability.

* Educates community providers about VA Community Care Program, guidelines and policies.

* Assists with community care access contingency plans by adjusting appointment times, location, or dates as well

as shift patients to other healthcare providers as conflict with patient and/or community providers occurs.

* Responsible for processing received medical records information into patient medical

records from non-VA community providers.

Work Schedule:

Monday - Friday, 8am - 4:30pm.

Compressed/Flexible:
Not available

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 40485F

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized