Medical Assistant; FGP), Palm County - Florida

Overview

Position Summary: We have an exciting opportunity to join our team as a Medical Assistant (FGP). In this role, the Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role validates patient identifiers, prepares patients and rooms for examination, measures and records vital signs, draws blood, and collects lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry.

• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff; escalate issues
• Answers phone calls
• Reviews and responds to inbasket messages
• Follows up on Rx refill requests
• Assists physician with patient intake and transcribing visit into EPIC
• Performs other duties as needed

• Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice as needed
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
• Assists with maintaining patient flow to and from exam rooms and treatment areas; assists in escorting patients and specimens throughout the facility
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment are in place prior to the start of visit
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy and procedure
• Performs Point of Care testing (e.g., EKG, glucose testing, pregnancy test, urinalysis) following organizational policy and procedure, with documentation of any required competency
• Prepares the appropriate patient encounter ensuring that all relevant information for visit is up-to-date
• Reviews and imports any Preparation materials and patient history prior to provider encounter
• Works with the clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories; may scan/upload diagnostic reports and link them to their associated order in Epic
• Maintains patient privacy as it relates to HIPAA standards
• Handles patient calls and documents outcome of all patient communications; refers all clinical questions/concerns to RN/Provider

• Assists with inbasket message management including tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
• Assists physicians with procedures and/or setup as necessary
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and equipment; communicates when supplies need to be replenished
• Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, with documentation of required competency
• Supports Clinical Quality Management by maintaining documentation of clinical supplies and equipment
• Reviews appropriate downtime procedures as related to patient visits
• Completes annual competencies (e.g., Fire Safety, Hazardous Waste, HIPAA compliance)
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care
• Assists with prescription refill requests by locating the prescription in the EMR and coordinating with RN/LPN/Provider as needed
• Accompanies physician into exam room and transcribes history and orders as dictated
• Documents patient orders including laboratory tests, radiology tests, medications, etc.
• Performs other duties as assigned

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience during every encounter
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries
• Proactively…