Regional Collections Specialist - West Palm

Overview

The Collection Specialist is responsible for proactively managing customer accounts to prevent delinquency. This role monitors outstanding balances, conducts in-house collection efforts, and works closely with customers and internal departments to ensure timely payment and account accuracy.

• Initiate telephone and email contact with internal and external customers regarding past-due balances, determine the cause of delinquency, and arrange for payment or resolve account discrepancies.

• Respond to incoming calls related to billing inquiries, payment processing, and credit issuance.

• Maintain a daily goal of 30–40 outbound calls to ensure timely follow-up on outstanding balances and promises to pay.

• Provide follow-up communication via phone, email, fax, or mail, including sending invoice copies as requested.

• Contact customers at risk of service interruption due to non-payment and coordinate resolution.

• Conduct credit evaluations for new and renewing accounts to assess creditworthiness.

• Process credit card payments and resolve account-related questions or discrepancies.

• Support the Sales Department with account setup, including establishing credit limits and payment terms.

• Generate and review daily reports, including credit hold reports, credit balance reports, and aging reports.

• Verify payments on accounts previously placed on credit hold and ensure reinstatement of services when appropriate.

• Review Collection Manager reports and identify accounts requiring contact prior to billing cycle processing.

• Prepare and distribute the weekly Top 30 Aging Accounts report to the CFO and other designated recipients.

• Update aging reports and document account status notes in the system.

• Collaborate with offsite collection specialists to develop strategies for problem accounts and upload account data to external collection agencies as needed.

• Provide backup support to Customer Service and the Accounts Receivable Clerk when required.

• Participate in company-sponsored training programs as assigned.

• Stay current with relevant technology and systems related to the role.

• Perform additional duties as assigned by the Supervisor.

This position operates in a standard office environment.

Competitive Pay & Benefits: Enjoy a competitive salary, commission structure, and comprehensive benefits package including health, dental, vision, and more.

• 401(k) plan with excellent company match

• Paid vacation, holidays, and sick time

Career Growth: With our rapidly expanding footprint, we offer strong opportunities for advancement and professional development.

Supportive Environment: Join a team that values your contributions and fosters a culture of collaboration and support.

Great

Location:

Work in one of Florida’s most desirable cities, where the sun is always shining and opportunities are endless.

Essential Functions - The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

• Associates Degree or its equivalent and a minimum of 2 years  experience in the credit and collections field.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
• Ability to interact and communicate effectively, orally and in writing.
• Knowledge of Fair Credit Reporting Act
• Excellent organizational skills
• Waste Industry experience a plus