Associate, Client Service

Associate, Client Service I

West Palm Beach, FL or Tampa, FL.

• Works with external clients to resolve day‑to‑day issues and direct them to appropriate resources at BNY.
• Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
• Applies problem‑solving skills based on precedence and experience.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a general understanding of broader BNY services and offerings.
• Monitors client inquiries and escalates non‑routine or complex issues to the appropriate team member, as needed.
• Tracks information related to general client issues and needs to support business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Supports a selected number of client accounts of limited complexity.

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 0–3 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.