Field Service Specialist

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee‑owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid.

Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow’s energy challenges and become an employee‑owner.

• 8:00 am – 5:00 pm On Site

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices.
The estimated annual base salary range for this position is $53,710 - $67,140. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job‑related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria.

Are you passionate about Field Services? S&C Electric Company is seeking a dynamic individual to join our Field Services function. As a Field Service Specialist (Scheduler/Planner), you’ll be crucial in ensuring smooth operations and supporting our diverse team.

Field Service (Scheduler/Planner) opportunity available at the West Palm Beach, FL Service Center with S&C Electric Company. This position is for an individual with extensive experience scheduling S&C Field Service teams responsible for executing upgrades, checkouts, commissioning, troubleshooting, and repairs of S&C equipment that are installed in the field. This role will work closely with the sales, project management, parts, technical support, and other S&C offices/agencies to coordinate field services.

Excellent analytical skills and a strong technical background are required.

• Create, assign, and update Sales Force Cases & Work Orders
• Enter RMAs and Sales Orders in Oracle.
• Coordinate several concurrent field service requests in a timely manner.
• Communicate with Project Managers to define job needs and identify requirements/responsibilities.
• Manage customer specific operating requirements to ensure our work plan covers all Field Service & S&C needs while meeting customer expectations (paper trail, certifications, timing etc.).
• Available for after‑hour and weekend emergency phone support, typically on a rotational basis.
• Work closely with the Global Support Monitoring Center (GSMC) to support customers’ needs.

• Maintain regular and punctual attendance.
• Attend in‑person or virtual meetings as requested or required.
• Communicate effectively and respectfully with others.
• Other responsibilities as assigned.

Job Requirements (To select this job at a minimum you must have the following):

• 1+ years of experience in an office or dispatcher setting related to customer service.
• Strong customer communication skills, both oral and written.
• Knowledge of and experience with Oracle preferred.
• Basic Microsoft Word, Excel with ability to run reports and extract data, and strong knowledge/experience Outlook.
• Solid writing skills including the ability to take drafts prepared by others to a final format.
• Ability to work as part of a team in a detailed, fast paced, and customer-oriented environment.
• Understanding of Salesforce, or similar customer relationship management systems.
• Experience in a customer service or field service-oriented role preferred.
• Excellent organizational and time management skills.
• Excellent problem‑solving, interpersonal, detailed oriented, and multitasking skills.

• Standing:
  Some tasks are performed in a standing position. Must be able to perform work from a ladder.
• Li…