Mechanical Desk Engineer; West Palm​/Miami FL - Mobility Customer Services

Job Family &

Customer Services – Req

Siemens Mobility is hiring a Mechanical Desk Engineer in West Palm Beach, FL. You will assist the Locomotive Engineer and onboard train staff with urgent queries or during rail operations under our long‑term maintenance contract for a fleet of high‑tech rolling stock. The fleet consists of Tier 4 compliant high‑horsepower locomotives in a push‑pull configuration with elegant coaches operating from Orlando to Miami at up to 125 mph, 7 days a week.

The “Mechanical Desk” supports solving problems remotely via radio/phone or en‑route; you lead the problem‑solving and guide crew through troubleshooting to limit service delays using remote data from fleet monitoring.

• Assist troubleshooting or operational questions from onboard crew.
• Develop action plans; measure and analyze results; initiate corrective actions; minimize variances’ impact; continuously improve processes.
• Maintain a very close working relationship with the customer.
• Fault trending, fault analysis.
• Write service bulletins.

• Bachelor’s degree in Engineering or equivalent technical experience.
• Experience operating rolling stock (Locomotive Engineer) and rolling stock maintenance.
• Experience dealing with the FRA / CFRs.
• Knowledge of applicable laws and regulations.
• Strong interpersonal skills and a dynamic personality to collaborate at all levels within the organization, with customers and community.
• Ability to continually challenge the status quo, providing strong leadership for continuous improvement of results and efficiency.
• Ability to walk through a structured troubleshooting process – staying calm in complex and time‑critical situations.
• Ready to develop deep technical and functional knowledge about our Venture Coaches and Charger Locomotives.

• Freedom and healthy work‑life balance – Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.
• Every member is accountable for making decisions, solving problems, and taking actions that contribute to long‑term impact and financial success.
• We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are front‑runners in digitalization and building platforms, hiring daring forward‑thinkers who want to have a real impact.
• Solving the world’s most significant problems – be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of the Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset – that’s why Siemens consistently ranks on the Fortune World’s Most Admired Companies list!
• Employee perks and discounts in addition to 401 k match and generous paid time off.

Applicants must be legally authorized for employment in the United States without needing current or future employer‑sponsored work authorization.