Mobile Service Mechanic - South Territory

What Will You Do?

The Mobile Service Technician is responsible for providing onsite customer service, equipment repairs, vendor led reworks, off lease inspections (OLI), support new equipment inspections for all Commercial and Sports, Fields, & Grounds (SF&G) accounts.

Territory:
Broward County to, but not limited to, Miami-Dade County

To grow and build a successful career with Wesco Turf, you will be responsible for:

• Weekly itinerary can include, but not limited to, the following:

• Customer onsite warranty and customer bill repairs
• Service contract execution and paperwork
• New prospect discovery for service offerings
• Meet or exceed monthly and yearly labor and parts budgets
• Commercial & SF&G equipment delivery inspections
• Off Lease inspections (OU)
• Attend and assists demos when requested by sales teams
• Onsite customer training
• Toro rework
• Prepare and submit weekly Activity Reports
• Safely operate mobile field vehicle
• Toro Web Training- required monthly training for technicians and service advisors
• Complete monthly truck parts inventory count
• Wesco U- training seminars for customers

• Calls to customer to provide but not limited to:

• General technical information
• Technician and operator training
• Billable diagnostic and repairs
• Convey benefits of Wesco Turf, Inc.
• Provide support for parts marketing
• Perform on site, end of lease inspections (OU) of equipment
• Perform demonstrations with territory manager for customers when requested

• Must carry and keep tools in effective working condition at all times
• Complete all assigned activities in eight-hour days, with no more than 40 hours per week
• Respond to all communication in two hours or less
• Expectation is to be driving to first scheduled stop, no later than 7:30 AM, daily
• Should there be no scheduled appointments for the day, expectation is to report to the Sarasota repair facility to assist with technical calls, training and quality control functions
• When volume of work dictates, no less than three customer stops per day
• Engage in monthly and quarter individual development plan status with leadership team
• When asked/necessary, must be able to keep information confidential

To be considered for this role, a candidate should meet the following minimal requirements:

• Must have excellent customer service skills
• Be professional and courteous to external and internal customers
• Mechanical ability
• Presentation skills
• Time management is a must for this high pace position
• Must be organized
• Able to leverage current and future technology for role execution
• Minimum High School Diploma G.E.D. or equivalent
• Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
• Minimum of five years experience in a related field
• Bilingual skills (English/Spanish) are strongly preferred
• May require occasional travel to the Islands to support customers as needed. Candidates must hold a valid passport or be able to obtain one.

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V

Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V