Senior Technical Curriculum Developer – Security Operations; Hybrid – West Palm , FL

Senior Technical Curriculum Developer – Security Operations (Hybrid – West Palm Beach, FL)

We are looking for a Senior Technical Curriculum Developer for a large, global B2B high‑tech company. This role will be responsible for creating effective training content across media to enable customers and partners to deploy and use the Service Now platform. You will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor‑Led Training, On‑Demand content, and Simulators).

This is an 18‑month contract (extension possible), 40 hours per week, hybrid role at the client’s office in West Palm Beach, FL. You will be a W2 employee of Stage 4 Solutions, with health benefits and 401(k) offered.

• You will be part of a content and curriculum design team that ensures the success and quality of new and existing eleven courseware (Instructor‑Led Training, On‑Demand content, and Simulators).
• Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self‑service, live, and virtual instructor‑led training.
• Actively participate in pre‑release planning to investigate and discuss the latest release changes for multiple product portfolios.
• Write clear and concise chapter narratives and develop real‑world and use‑case based examples, guided lab exercises.
• Create different types of assessments to measure the skills, knowledge, and abilities of learners.
• Assessments include checks of knowledge, tests, credentialing, performance assessments, and exams that can withstand legal review and approval.
• Develop training content that is interactive and engaging for Generative AI and Agentic AI.
• Comfortably drive learning outcomes for generative AI, with aОшибка interest in AI tooling and solutions, expanding content knowledge with core Service Now‑approved AI tools and resources.
• Act as a collaborative, valuable team player who interacts with course owners canto, instructors, cross‑functional work teams, key stakeholders, and subject‑matter experts to develop course specifications and gather course content.
• Demonstrate project management skills across multiple courses by assisting course owners with assigned release tasks and mentoring junior team members (example tasks include scheduling meetings, updating project plans, metadata, tagging content, submitting website updates, creating reports, and updating product records).
• Continuously assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps.
• Classify and collect course survey data to distribute to course owners or simulator teams.
• Assist with content testing and quality assurance to ensure accuracy and proper functionality within Service Now University.
• Assist with lab instance support by setting up data packages of Service Now for each release.
• Create and maintain transition documentation for knowledge transfer and work assignments.

• 12+ years of experience building education curriculum and content development with strong instructional design principles.
• 6+ years of experience participating in customer‑facing education development projects.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving training and adoption‑related issues.
• High level of flexibility, creativity, and dependability required.
• Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development.
• Demonstrated strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint, and eLearning technologies, such as authoring tools (e.g., Articulate 360, Captivate, Rise) and design/development tools (e.g., Snag It, Camtasia, Screen Flow).
• Practical familiarity with security operations workflows: alert triage, escalation, containment/eradication/recovery, and post‑incident review.
• Demonstrated ability to partner with SMEs to turn Sec Ops concepts into clear stories, guided investigations, knowledge checks, and job aids.…