ELearning Support Coordinator

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In support of the university’s mission and objectives, the eLearning Support Coordinator is the first point of contact for incoming eLearning support requests, assists with the creation of online courses and manages departmental administrative processes, programs, and functions.

• Serves as first point of contact for eLearning support requests from university faculty, staff, and students
• Troubleshoots student and faculty technical concerns in Canvas for their face‑to‑face, dual enrollment, and synchronous online courses.
• Trains and supports faculty, staff, and students with a host of software, including but not limited to Canvas, Honorlock, Respondus 4.0, Kaltura, Voice Thread, and Acadeum.
• Communicates advanced support tickets to appropriate eLearning team members.

• Coordinates with schools, faculty, students, external students, and other stakeholders.
• Liaison with stakeholders.

• Ensures course quality using the Quality Matters Rubric.
• Assists instructional designers and faculty in course development, using Respondus 4.0, Microsoft Word, and Canvas.
• Supports bookstore troubleshooting.

• Supervises and ensures the quality and accuracy of work completed by student workers.
• Communicates expectations, feedback, and updates to student workers.
• Coordinates and manages student worker schedules to ensure adequate support and coverage.
• Other duties as assigned.

Education: Post high school training, required;
Bachelor's degree in instructional design or a related discipline, preferred. Quality Matters (QM) Program Certification, preferred.

Experience: 1+ years of experience in instructional technology, learning management systems, or related experience, required.

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well‑articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem‑solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact‑based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross‑functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

• Ability to work non‑routine hours during certain times of the year.
• Ability to lift/move objects up to 25 pounds.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.