Customer Service Manager

Nozzle Nolen Pest Solutions is a well-established and growing pest control company with a strong reputation for professionalism, service excellence, and putting people first. We take pride in creating an environment where employees feel supported, valued, and empowered to do their best work. Our team is driven by high standards, accountability, and a shared commitment to delivering outstanding service to our customers.

At Nozzle Nolen, you’ll find opportunities to grow, lead, and make a real impact within a company that values teamwork, integrity, and continuous improvement.

Nozzle Nolen Pest Solutions is seeking a collaborative and people-focused Customer Service Manager to lead and support our in-person Customer Service and Inside Sales teams. This role plays a critical part in shaping the day-to-day employee and customer experience by fostering strong relationships, encouraging teamwork, and creating an environment where people feel supported, heard, and motivated to do their best work.

The ideal candidate is an empathetic leader and natural people person who enjoys coaching, problem-solving alongside their team, and building trust—while still holding clear expectations and driving consistent, high-quality performance.

• Base salary: $65,000 – $75,000, based on experience
• Performance-based bonus package
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off and paid holidays
• Opportunities for growth and professional development
• A supportive, team-oriented work environment

• Lead, coach, and support the Customer Service and Inside Sales teams with a hands-on, approachable leadership style
• Foster a positive, collaborative, and people-first team culture where communication and mutual respect are prioritized
• Create an environment where team members feel comfortable asking questions, sharing feedback, and working through challenges together
• Oversee daily in-person customer service operations, including scheduling coordination and call flow
• Support inside sales activities such as inbound leads, follow-ups, and conversion efforts through coaching and encouragement
• Monitor performance metrics (call quality, response times, customer satisfaction, and sales conversion) and use them as coaching tools rather than just scorecards
• Handle escalated customer concerns with empathy, professionalism, and a solutions-focused approach
• Partner closely with Service Managers, Sales Leadership, and Operations to ensure alignment and smooth collaboration across departments
• Support hiring, onboarding, and ongoing development of team members
• Reinforce company policies and procedures while maintaining a human, fair, and consistent approach
• Identify opportunities to improve processes, team engagement, and the overall customer experience
• Maintain accurate documentation, reporting, and performance tracking

• 3+ years of customer service and/or inside sales leadership experience (service-based industry preferred)
• Demonstrated ability to lead with empathy, build relationships, and coach team members toward success
• Strong interpersonal, communication, and conflict-resolution skills
• Ability to balance people-first leadership with accountability and results
• Comfortable managing multiple priorities in a fast-paced environment
• High level of professionalism, organization, and follow-through
• Experience with call centers, inside sales teams, scheduling, or dispatching preferred

At Nozzle Nolen, we believe in coaching first and holding accountability fairly. We value leaders who genuinely care about their people, collaborate across teams, and understand that great customer experiences start with supported employees. If you enjoy building strong relationships, developing others, and leading with empathy while still driving results, this is the role for you.