Service Advisor

Overview

Mullinax Ford is seeking a Service Advisor to join our team! Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Family Owned and Operated Since 1970,
Mullinax Ford has been a staple for Ford owners for generations. Join a team where unforgettable customer experiences start with unmatched talent. In addition to competitive pay and benefits, our employees are part of a family with opportunities to learn and develop in one of the fastest growing dealers in the US.

• Competitive pay (based on experience)
• Medical, Dental & Life Insurance
• Vision Insurance
• 401K with match
• Long term job security
• Growth opportunities
• Paid Vacation after 90 days

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• High school diploma or equivalent
• Past experience as a service advisor, assistant lane manager or service consultant
• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.