Customer Experience Specialist

Customer Experience Specialist – Full-Time

Join to apply for the Customer Experience Specialist – Full-Time role at Wayfair
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Location:

West Palm Beach, FL

• Perigold’s Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, décor, housewares, and home improvement categories into one store—come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store.

• Provide excellent customer service through various channels, including phone and email.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Assist customers with order tracking, product information, and general inquiries.
• Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
• Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
• Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on‑time delivery.
• Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
• Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
• Ensure adherence to Perigold’s policies and procedures while assisting customers. Keep up-to-date with any changes in company policies.
• Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
• Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.

• Develop a deep understanding of Perigold’s product catalog to effectively assist customers in their product selection.
• Stay updated on new product releases, features, and specifications.

• Compensation for this role is a base of $24.00 per hour + substantial quarterly bonuses based on sales achieved and successful prospecting.
• Medical benefits, financial benefits, and a generous employee discount.

• 1 year Experience in a customer service setting, preferably retail (Preferred).
• 1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a positive experience (Preferred).
• 1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction (Preferred).
• 1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring timely responses (Preferred).
• 1 year Experience building customer relationships and resolving customer complaints (Preferred).

• Stationary Position – Constantly.
• Move/Traverse – Constantly.
• Stationary Position/Seated – Rarely.
• Transport/Lifting – Occasionally (50 lbs).
• Transport/Carrying – Occasionally (50 lbs).
• Exerting Force/Pushing – Occasionally (50 lbs).
• Exerting Force/Pulling – Occasionally (50 lbs).
• Ascend/Descend – Occasionally (50 lbs).
• Balancing – Occasionally.
• Position Self/Stooping – Frequently.
• Position Self/Kneeling – Frequently.
• Position Self/Crouching – Frequently.
• Position Self/Crawling – Occasionally.
• Reaching – Occasionally.
• Handling – Frequently.
• Grasping – Frequently.
• Feeling – Frequently.
• Communicate/Talking – Constantly.
• Communicate/Hearing – Constantly.
• Repetitive Motions – Frequently.
• Coordination – Frequently.

• Extreme cold – Rarely.
• Extreme heat – Rarely.
• Humidity – Rarely.
• Wet – Rarely.
• Noise – Frequently.
• Hazards – Rarely.
• Temperature Change – Occasionally.
• Atmospheric Conditions – Occasionally.
• Vibration – Rarely.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with…