Customer Service Representative

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The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.

• Work scheduling maintenance
• Vehicle arrival preparation
• Customer communication and expectations
• Rental coordination and hand‑off
• Vehicle status updates
• Material and supplies reordering
• Repair review and delivery

• Strong customer‑oriented approach with clients and coworkers
• Must be willing to train others
• Ability to work independently in limited supervision environments
• Microsoft Office experience, preferred
• Excellent written and verbal communication skills as well as the ability to follow instructions
• Account receivable experience is a plus

Along with competitive pay, as a full‑time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans – 2 medical plan options with $0 payroll deduction
• Family‑building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company‑Paid HSA contribution when enrolled in the high‑deductible Aetna medical plan with HSA
• Healthcare and dependent‑care flexible spending accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plan, and other financial benefits
• Company‑paid basic life, AD&D, short‑term and long‑term disability insurance
• Employee Assistance Program
• Sick and vacation time (flex time for salary positions), and paid holidays
• Back‑up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

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