Manager, Mid-Market Sales

Overview

Company:
Service Now

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Service Now stands as a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Join us as we pursue our purpose to make the world work better for everyone.

Service Now is looking for a Manager of Global Sales Development (GSD), responsible for leading a team of Sales Development Representatives who identify and create opportunities for the field sales organization. The GSD Manager drives performance by managing the team to achieve monthly, quarterly and annual goals.

• Provide leadership to your team. Oversee new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use
• Manage quota achievement on a monthly, quarterly and annual basis
• Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals
• Ensure accurate reporting of metrics with territories assigned in the CRM system
• Prepare reports for Director, Global Sales Development
• Perform monthly performance appraisals for all personnel and administer performance improvement plans for any under performance
• Provide input to senior leadership in the development and administration of incentive compensation programs
• Maintain current knowledge on Service Now's offerings
• Keep informed on competitive services, promotional matters, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years in sales or 2+ years leading a team, with the ability to act as a catalyst
• A firm understanding of Cloud computing, SaaS offerings, and software subscription business models
• Business/Sales Development or direct sales management experience in enterprise software sales or equivalent
• Experience with sales force automation and sales engagement tools
• Travel for training or meetings may occasionally be required

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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