IT Administrator

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Job Summary

The Information Technology Administrator provides administrative support to the IT department with primary responsibility for managing, organizing, and maintaining IT records and documentation. This role ensures accurate recordkeeping, compliance with retention policies, and secure handling of sensitive information while supporting daily IT operations. The ideal candidate is highly organized, detail‑oriented, and knowledgeable about records management practices in a technology environment.

• Create, organize, maintain, and archive IT records in accordance with records retention schedules and organizational policies
• Manage electronic and physical records related to systems, applications, licenses, assets, contracts, and user access
• Ensure records are accurate, up to date, searchable, and securely stored
• Support audits, compliance reviews, and information requests by retrieving and preparing required records
• Coordinate proper disposal of records in accordance with data security and retention requirements

• Provide administrative support to IT leadership and technical staff
• Maintain IT asset inventories, software licenses, and configuration documentation
• Track service requests, support tickets, and project documentation
• Assist with onboarding and off‑boarding by documenting system access and equipment assignments
• Prepare reports, spreadsheets, and summaries related to IT operations and records

• Ensure compliance with organizational policies, regulatory requirements, and data privacy standards
• Handle confidential and sensitive information with discretion
• Assist in developing and improving records management processes and documentation standards

• Serve as a point of contact for records‑related inquiries within the IT department
• Communicate with internal departments and external vendors regarding documentation and records
• Schedule meetings, prepare agendas, and maintain meeting records

• High school diploma or equivalent (Associate’s degree preferred)
• Experience in an administrative, records management, or office support role
• Knowledge of records management principles, retention schedules, and documentation practices
• Proficiency in Microsoft Office and document management systems
• Strong organizational and attention‑to‑detail skills

• Experience supporting an IT department or working with technical documentation
• Familiarity with electronic records management systems (ERMS) or content management systems
• Understanding of basic IT concepts, terminology, and asset management
• Experience with compliance, audits, or regulatory environments

• Excellent organizational and document control skills
• Ability to manage large volumes of records accurately
• Strong written and verbal communication skills
• Time management and prioritization abilities
• Discretion and professionalism when handling sensitive data

• Office or hybrid work environment
• Standard business hours, with flexibility as needed

• Entry level

• Full‑time

• Information Technology

• Transportation/Trucking/Railroad

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