ServiceNow Business Analyst III

Job Title: Application Analyst III

Location: 95 Old Short Hills Road, West Orange, NJ 07052

Department: IT&S Service Applications

Category: Information Technology and Systems / Clinical Informatics

Status: Full-Time

Shift: Day

Pay Range: $100,619 - $142,124 per year

The Application Analyst III functions as a senior Service Now Business Analyst responsible for driving the design, configuration, and advancement of the Service Now platform. In this role, they translate business needs into scalable, efficient Service Now solutions that support both operational and strategic goals. They serve as the primary liaison between business stakeholders and technical teams, guiding the definition, design, and implementation of workflow solutions across the Service Now environment.

Working with minimal supervision, the Application Analyst III operates as a subject matter expert for the Service Now platform and provides leadership, direction, and mentorship to Service Now team members throughout the Software Development Lifecycle.

Education:

• Preferred:
  Bachelor's degree or equivalent years of relevant work experience
• Minimum:
  Associate's degree with four or more years of relevant work experience

Work Experience:

• Preferred 5+ years experience working as a Business Analyst or similar role
• 3-5+ years of hands‑on experience specifically with the Service Now platform
• Experience working in Agile/Scrum or SDLC‑driven project environments
• Demonstrated experience supporting Service Now upgrades, enhancements, and platform maintenance

Licenses and

Certifications:

• Service Now Certified System Administrator (CSA) required, Certified Implementation Specialist (CIS) certifications are highly preferred
• Certified Scrum Master highly preferred

• Adaptability/flexibility: demonstrating flexibility with respect to changing end‑user business needs
• Critical thinking: the ability and willingness to see things in an open‑minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail‑oriented with strong organizational skills and able to function effectively in a fast‑paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Collaboration & Facilitation:
  Leads productive discussions, facilitates requirements gathering workshops, and drives alignment during backlog grooming and sprint planning. Agile & SDLC Discipline:
  Understands Agile ceremonies and the software development lifecycle; ensures user stories meet readiness standards, and that delivered work follows proper governance.
• Technical Acumen:
  Possesses the ability to understand Service Now platform capabilities, data structures, and workflow logic to effectively translate business needs for development teams.
• Requirements Clarity & Precision:
  Breaks down complex or ambiguous requests into clear, actionable business requirements and acceptance criteria.
• Quality Mindset:
  Ensures solutions meet customer expectations through rigorous testing, validation, and…