Application Analyst

Application Analyst I

Req #:

Category: Information Technology and Systems / Clinical Informatics

Status: Full‑Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: IT&S Service Management

Pay Range: $83,156.00 - $ per year

Location: 95 Old Short Hills Road, West Orange, NJ 07052

Job Overview

The Application Analyst I is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self‑starters and will work with application resources and manager. The Application Analyst is responsible for the installation, upgrades and the configuration of the application.

The Application Analyst assists in the coordination of end‑user support activities. The Application Analyst creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support – these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues.

The Application Analyst also provides on‑call support for the application through go‑live and beyond.

Qualifications

• Preferred:
  Bachelor’s degree or equivalent years of relevant work experience
• Minimum: 2 or more years of relevant work experience

• 0-2 years relevant experience in a health care setting
• Preference for knowledge and work experience with healthcare clinical (or financial systems)
• Preference for knowledge of current clinical (or financial) system workflows and processes
• Demonstrated interest in supporting the development and build of the application
• Able to perform with supervision

• Minimum:
  Obtaining applicable certification is an expectation of the role as applicable; 0-2 years preferred experience
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid

Full Time, Day, Hybrid - 3 days on site

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end‑user business needs
• Critical thinking: the ability and willingness to see things in an open‑minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail‑oriented with strong organizational skills and able to function effectively in a fast‑paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Responsibilities

• Executing Application Design and Build:
• Designing and building functionality within Service Now HAM Pro, including asset models, life cycles, workflows, and UI configurations.
• Utilizes external resources and Service Now best practices to guide configuration and solution development.
• Performing a…