Hotel Overnight Agent, Southland Casino

The opportunity

Delaware North Gaming is hiring a full-time Hotel Overnight Agent to join our team at Southland Casino in West Memphis, Arkansas. As a Hotel Overnight Agent, you will be responsible for performing all hotel job functions including audit, front desk, reservations, gift shop, and housekeeping during the overnight shift. If you want to work in an exciting, fast paced environment, take a bet on your career and apply to join our team today.

Pay

$18.00 - $21.00 / hour
Information on our comprehensive benefits package can be found at whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay

• Training and development opportunities

• Employee discounts

• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Reconcile charges and payments, input sales from multiple systems, balance accounts, review deposits, and complete all required shift‑closing reports

• Support guest satisfaction by scheduling services and wake‑up calls, reporting maintenance and technology issues, and responding to emergencies according to protocol

• Understand guest folios and adjust as needed while accurately quoting rates, making reservations, posting charges, and monitoring credit limits

• Demonstrate proficiency in Windows, Microsoft Suite, Versa PMS, Salto Key Systems, HotSOS, Duetto Loyalty, Oasis Loyalty, and other approved applications

• Manage front desk and housekeeping communication by answering calls promptly, recording requests, delivering supplies, and assisting with room readiness tasks

• Stay informed on group activities, document and report unusual occurrences, troubleshoot basic system errors, and ensure accurate, timely documentation throughout the shift

More about you

• Limited night agent experience required; previous hotel front desk or housekeeping experience preferred

• Customer service experience is required

• Ability to work without direct supervision

• Microsoft Office Suite experience is a big plus

• Good interpersonal communication skills in person and by phone

Physical requirements

• Ability to stand and walk for extended periods

• Ability to lift up to 50 pounds

Shift details

Overnight
Weekends
Holidays

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sports book. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$18.00 - $21.00 / hour