User Lifecycle Management Engineer

Job Overview

The User Lifecycle Management Engineer plays an important role in protecting system integrity, safeguarding data and ensuring seamless access management across internal and external customers. You will support user account lifecycle processes, permissions management and service request delivery, helping to maintain compliance, security standards and service excellence within a hybrid IT environment.

• Support user account creation, administration, transfers and deletions in line with security, GDPR and retention policies
• Ensure Service Requests are completed accurately and within agreed deadlines
• Assist with device allocation, pre-staging, configuration and delivery to users
• Monitor licence and stock levels to maintain service continuity
• Create and update procedures in SharePoint and publish Knowledge Base Articles in Service Now
• Support processing of 3rd Party Requests for Access (RFAs), ensuring protocol and approval standards are followed
• Work collaboratively with Senior Analysts and 3rd line teams to onboard new processes
• Contribute to UAT activities and automation initiatives
• Operate within PIM, PAM and RBAC models in Microsoft Entra (Azure AD)
• Maintain high-quality ticket documentation aligned to ITIL and Cantium standards

• Experience working within an IT Service Delivery environment
• Certified in AZ-900, MS-900, or SC-900 (or relevant certifications) would be a bonus
• Knowledge of Microsoft 365, Intune, Teams and licensing administration
• Understanding of PIM, PAM, RBAC and Identity Governance within Microsoft Entra
• Experience using Service Now or similar call management systems
• Awareness of ITIL frameworks and working to SLAs
• Understanding of hybrid, on-premises and cloud environments
• Strong communication skills and customer service focus
• Ability to work independently and as part of a wider team
• Attention to detail and commitment to data security

Cantium Business Solutions is part of Commercial Services Group (CSG), delivering high-quality IT and back-office services to public sector organisations and education providers. Built on four key principles;
Fast, Connected, Insight Driven and Customer-Led, Cantium is committed to delivering agile, secure and customer-focused technology solutions that make a real difference. CSG is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are expanding rapidly and reinvesting profits into frontline public services - combining commercial performance with meaningful social impact.

• Salary of £25,000 per annum
• 25 days annual leave
• Life assurance cover (4x salary)
• Pension scheme
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with opportunities to progress

Why CSG?