Sales and Marketing - Sales Coordinator

320 S Capital of Texas Hwy, West Lake Hills, TX 78746, USA

Posted Monday, December 22, 2025 at 6:00 AM

We are seeking an organized, service-driven Sales Coordinator to support our Sales and Events team by streamlining daily operations and maximizing business opportunities. In this role, you will serve as a key administrative and communication hub for the department, assisting with proposals, contracts, reports, VIP coordination, and guest inquiries. The ideal candidate is detail-oriented, proactive, and confident juggling multiple priorities while delivering a high level of professionalism and guest satisfaction.

Greet guests and callers in a warm, professional manner and respond to inquiries regarding the hotel, amenities, and local attractions

Serve as the primary lead catcher by qualifying, entering, and assigning sales opportunities to the appropriate Sales Manager

Prepare and distribute sales-related documents including proposals, contracts, site visit alerts, and turnovers

Assist with sales research, customer mailings, competitive analysis, and planning activities

Maintain accurate sales, reservation, and account data across multiple platforms including Delphi, Syn Xis, CVENT, Sertifi, Partner Net, and Amadeus

Update and maintain collateral and information on sales channel partner portals

Run and prepare weekly, monthly, quarterly, and annual sales reports, including pace, production, and productivity reports

Coordinate with internal departments to support guest needs, VIP arrivals, special events, and group meetings

Manage in-house meeting requests, prepare and distribute BEOs, and support group room coordination

Facilitate VIP amenities in collaboration with the Group Rooms Coordinator

Organize and support monthly sales meetings and departmental appreciation efforts

Maintain office par levels and order supplies, promotional items, and collateral

Handle guest concerns within scope of authority and escalate issues as needed

Follow all safety policies and procedures and report any safety concerns or unusual incidents promptly

One to two years of customer service experience, preferably in a hotel or hospitality environment

Strong communication and interpersonal skills with the ability to work with diverse guests and stakeholders

Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks

Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning hotel software systems;
Delphi experience preferred

Ability to perform basic math calculations for reporting and administrative tasks

Ability to remain calm, professional, and solution-oriented in a fast-paced or high-pressure environment

Ability to work independently and collaboratively as part of a team

Flexibility to work varying schedules, including weekends and holidays, based on business needs

Commitment to maintaining a professional appearance and demeanor

Previous hotel or hospitality sales support experience

Familiarity with Agency
360, STR, CoStar, or similar reporting tools

Experience supporting budgeting, productivity reporting, or large-scale sales meetings

320 S Capital of Texas Hwy, West Lake Hills, TX 78746, USA