Business Analyst

The Business Analyst I supports organizational initiatives by gathering, documenting, and analyzing business requirements under the guidance of senior analysts and project leadership. This role helps evaluate business processes, identify system needs, and support the implementation of technology solutions that improve efficiency, accuracy, and member experience. The Business Analyst I collaborates with end users, project teams, and technical staff to ensure business needs are clearly defined and understood.

This role requires strong analytical skills, curiosity, and the ability to learn and grow within the PMO structure.

Duties and Responsibilities:

• Requirements Gathering & Analysis
  • Assist in identifying, documenting, and clarifying business requirements, processes, and system needs.
  • Meet with decision makers, business owners, and end users to understand problems and contribute to solution design.
  • Support early identification of risks, issues, and dependencies with guidance from a mentor or senior analyst.
• Project & System Support
  • Support the planning, development, and deployment of new applications or enhancements to existing systems.
  • Assist with testing activities, including validating functionality and documenting results.
  • Serve as a liaison between business units and technical teams to communicate needs and ensure alignment.
• Documentation & Communication
  • Maintain clear, organized documentation including requirements, workflows, meeting notes, and follow-up actions.
  • Support communication efforts across teams by preparing summaries, updates, and materials.
  • Display professionalism when interacting with supervisors, peers, and stakeholders.
• Professional Development
  • Stay current on industry trends, tools, and best practices relevant to the role to support continuous improvement and informed decision-making.
  • Take ownership of personal development by participating in ongoing training, seeking feedback, and building knowledge and skills relevant to the role, department, compliance, and the credit union’s mission.

Additional Requirements:

• Foundational understanding of requirements gathering, process documentation, and business analysis concepts.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Strong problem-solving, analytical, and critical-thinking skills.
• Proficiency in Microsoft Office Suite; experience with Smartsheet is a plus.
• Ability to work independently with mentor support and follow established PMO methodologies.
• Clear, professional verbal and written communication skills.
• Ability to build effective working relationships and collaborate across teams.
• High attention to detail and accuracy.
• Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts.
• Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership.

Required

High School Diploma or Equivalent or better.

Bachelor’s Degree or better in Information Technology or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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