Customer Service AgentTraffic Checker Grade 4

Please APPLY AT:

The key purpose of this position is to assist members by opening new accounts, performing maintenance on accounts, processing most loan requests, card issues, educating members, making appropriate recommendations, cross‑selling products and performing basic transactions.

Employees are expected to adhere to all rules and regulations applicable to this position, including but not limited to all policies and procedures pertaining to the Bank Secrecy Act.

Responsible for assisting members with loan needs. This includes:

• Interviewing members via phone or in person to gather and verify information to originate and enter in the loan request.
• Make appropriate recommendations to members based on their needs.
• Collecting all supporting documents needed to process the loan request.
• Forward request with loan notes, documents, and recommendation to underwriters for decisioning.
• Relay decision to members regarding approval or review reasons why we could not offer credit at this time.
• Supply all documents to member to complete the transaction.

Responsible for assisting members with all their account needs. This includes:

• Opening, closing, and reinstating accounts, while verifying a member’s eligibility and identity through CIP (Customer Identity Program).
• Resolving account discrepancies by performing file maintenance and account changes as applicable (Change Account Number requests, disputes, unauthorized transactions, stop payments, change of address, name changes, add/remove joints and beneficiaries, etc.).
• Educating and helping members with Purdue Fed’s electronic services including automated phone system, Mobile Banking App, and Online Banking.

Responsible for performing various card (ATM and Debit) related functions. This includes:

• Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards.
• Maintaining an accurate log of cards processed, destroyed, and received.
• Researching fraud, transaction history, payments, and purchases.
• Completing loss and stolen reports as needed.
• Act as a liaison between member and Card Services dept.
• Balancing instant issue card machine and doing card stock inventory daily.

Responsible for performing a variety of cash and non‑cash transactions. This includes:

• Cashing checks.
• Receiving deposits.
• Processing funds transfers.
• Processing loan payments.
• Verifying authenticity of negotiable instruments.
• Selling cashier’s checks, teller’s checks, and money orders.

• Education and Credentials:
  High School Diploma or GED Equivalent required;
  Associate or Bachelor Degree preferred.
• Experience:
  
  6 months – 1 year of prior Member Consultant or financial services industry experience required.
• Analytical Skills (intermediate) – Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc.).
• People Skills (intermediate) – Ability to quickly and effectively build relationships through listening and interacting with members and associates.
• Problems Solving Skills (intermediate) – To effectively and efficiently arrive at a solution to various problems encountered.
• Communication Skills (intermediate) – Being able to discuss items with members and co‑workers in a clear and precise manner while being an active listener.
• Interpersonal Skills (intermediate) – Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
• Mult‑tasking Skills (intermediate) – Prioritizing and working on multiple tasks as required in a timely manner.
• Mathematical Skills (intermediate) – To ensure calculations are done correctly by using basic mathematical skills.
• Cash Handling Skills (intermediate) – Being able to handle high volume of cash through the workday.
• Microsoft Office Skills (intermediate) – To create documents, letters, spreadsheets, send/receive emails, etc.
• Company Specific Software (intermediate) – Fiserv, Docu Sign, Meridian Link, and others.
• Basic Compliance (intermediate to advanced) – BSA, MLA, etc.

• Critical Thinking – Uses good judgment to solve difficult problems with…