Technical Support Specialist - Cheshire

Technical Support Specialist - Cheshire

In this position, you will be the 'go-to' expert for resolving intricate hardware, software, and connectivity challenges. You will work within a collaborative team that values knowledge-sharing and technical curiosity.

• Incident Resolution:
  Manage and resolve Tier 2 and Tier 3 support tickets, ensuring minimal downtime for our users.
• Systems Administration:
  Assist in the configuration and maintenance of servers, virtual machines, and cloud instances (Azure/AWS).
• Network Troubleshooting:
  Diagnose connectivity issues involving Firewalls, VPNs, and VLANs.
• Onboarding & Projects:
  Lead the technical setup for new clients and assist with infrastructure migrations or hardware rollouts.
• Documentation:
  Contribute to our internal wiki to ensure the team stays ahead of recurring issues.

• The Tech Enthusiast:
  You have a strong foundation in Windows/Linux environments, Active Directory, and Microsoft 365.
• The Logical Thinker:
  You enjoy the 'detective work' of IT-tracing an error to its root cause rather than just treating the symptom.
• The Communicator:
  You can explain complex technical concepts to non-technical stakeholders without losing them in the jargon.
• The Local Professional:
  You are based in or around Cheshire (Chester, Crewe, Warrington, etc.).

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